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Berglund Center

Show All Answers

1. What time do the doors open?

Normally, 1 hour before event starts.

2. Can I bring my camera / take pictures?

This depends on the show but usually point and shoot are okay; no video recorders and no professional lenses.

3. What are the box office hours?

10 a.m. to 6 p.m. on weekdays; 10 a.m. to 2 p.m. on Saturdays; Event days are subject to change, please call to confirm 540-853-2510.

4. Do you have wheelchairs that I can use?

Yes, a limited number so it's first-come-first-served.

5. At what age can a child get in free?

Usually a child who has not yet reached his / her second birthday does not require a ticket, unless it's a children's show, in which case it would be the 1st birthday. Please contact the Box Office at 540-853-5483 to check your shows restrictions.

6. Do I have to pay to park at the Berglund Center?

NEW PARKING POLICY:
For all ticketed events, there will be a $5 parking fee to park on the Berglund Center lots. In most cases, free events open to the public that do not require tickets will not require a parking fee. If there are other ticketed events going on at the same time as the non-ticketed event, you may have to pay the $5. It is recommended you check the Berglund Center Website to see what other events may be going on at the time of your event.

To guarantee your parking spot, you can pre-purchase your parking pass at the box office or online up through 5pm on the day of the show. After 5pm, and provided there are still spots available, you will need to pay $5 CASH to the parking attendant to enter the lots. The only way to guarantee your parking spot is to pre-purchase a parking pass.

Please allow for extra time to park as you enter the event, and plan ahead for the new parking policy.

Free Parking/Overflow Parking Options:
If you would like to park for free, you will have the option of parking at no charge at a nearby parking garage and walking to the Berglund Center. In the case of a larger show where parking sells out, we will be running free shuttles from the Elmwood Park Garage to the facility as our overflow parking option.

Shuttle buses run continually before and after the event until all guests have been picked up and returned to the garage. Please check the event website prior to coming to your event or call the Berglund Center info line at 540-853-LIVE (5483) to see if shuttles will be running.

Elmwood Parking Garage
The Elmwood Park Garage located at the corner of Williamson Road and Tazewell Avenue is the primary parking garage utilized. To access the Elmwood Park Garage on Williamson Road, take the Elm Avenue Exit (Exit 6) off of Interstate 581 and follow the garage directional signs.

Church Avenue Parking Garage
Some events require utilization of the Church Avenue Parking Garage located at Church Avenue and Second Street. To access the Church Avenue Parking Garage take Williamson Road to Church Avenue, the garage is on the right just before Second Street.

7. How much is a parking pass?

NEW PARKING POLICY:
For all ticketed events, there will be a $5 parking fee to park on the Berglund Center lots. In most cases, free events open to the public that do not require tickets will not require a parking fee. If there are other ticketed events going on at the same time as the non-ticketed event, you may have to pay the $5. It is recommended you check the Berglund Center Website to see what other events may be going on at the time of your event.

8. Where can I park if I choose not to purchase a parking pass?

If you would like to park for free, you will have the option of parking at no charge at a nearby parking garage and walking to the Berglund Center. In the case of a larger show where parking sells out, we will be running free shuttles from the Elmwood Park Garage to the facility as our overflow parking option.

Shuttle buses run continually before and after the event until all guests have been picked up and returned to the garage. Please check the event website prior to coming to your event or call the Berglund Center info line at 540-853-LIVE (5483) to see if shuttles will be running.

Elmwood Parking Garage
The Elmwood Park Garage located at the corner of Williamson Road and Tazewell Avenue is the primary parking garage utilized. To access the Elmwood Park Garage on Williamson Road, take the Elm Avenue Exit (Exit 6) off of Interstate 581 and follow the garage directional signs.

Church Avenue Parking Garage
Some events require utilization of the Church Avenue Parking Garage located at Church Avenue and Second Street. To access the Church Avenue Parking Garage take Williamson Road to Church Avenue, the garage is on the right just before Second Street.

9. Will handicap parking still be available?

Yes. We have 46 parking spaces near the Coliseum designated for guests with special needs.

10. How often does the parking shuttle run when it's running?

Every 5 to 10 minutes, beginning at 5 pm. The shuttles will run continuously to and from the event.

11. Is the auditorium the same as the coliseum?

No, the "auditorium" generally refers to our Performing Arts Theatre.

12. Why are there different ticket prices for events?

In general, the closer the seat to stage, the higher the ticket price.

13. Are your buildings handicapped-accessible? Where is the handicapped parking?

All of our venues are handicapped-accessible. Designated handicap parking is directly in front of the Coliseum and Performing Arts Theatre in Lot B.

14. Do you offer public skating? If so, how much does it cost? Can I rent skates there or do I have to bring my own?

We do offer public skating sessions when the ice is in, and the skating season usually starts in September and is removed early the following year depending on our event schedule. Please check our event schedule for a full list of dates. At present, the cost for the session is $6 and skates may be rented for $2.

15. Am I allowed to bring my own food and beverage in for an event?

Outside food or beverages are not permitted in any of our venues.

16. Are group ticket rates available?

We will often offer special group prices for our events. A group usually constitutes at least 10 people. Please visit our Group Sales page to see which events will have a group sales rate.

17. Are there any ATM's at the Berglund Center?

Yes, the Berglund Center has an ATM which will be on site at the location of the event. You may ask event staff for the location if you do not see one.

18. Are there handicapped seating areas in your buildings?

Yes, we provide designated seating for physically impaired individuals for all of our events. The box office should be advised when purchasing tickets so that the special seating can be allocated.

19. Are credit cards accepted at the concession stands?

Credit card machines are available for use at the concession stands in the Coliseum and the Berglund Special Events Center.

20. Do the Berglund Center facilities recycle?

Yes, we have specially designated recycling receptacles in all of our buildings.

21. Are there any hotels within walking distance to the Berglund Center?

The Holiday Inn Express, Days Inn, Econo Lodge, Quality Inn, and Rodeway Inn are all within a few minutes' walk of our facilities. The Doubletree Hotel (formerly Hotel Roanoke) is also a short walk to downtown Roanoke. Please access contact information and addresses online.